Delivery Timelines

1. Introduction:

This document outlines the delivery timeline for orders placed on Faasha.com. We strive to provide a seamless and efficient delivery process to ensure customer satisfaction. To achieve this, we have partnered with Shiprocket, a reliable third-party logistics provider, to handle the pickup and courier services.

2. Order Processing Time:

Upon receiving an order, our team will initiate the processing within 24 hours. This includes order verification, packaging, and preparation for pickup. We are committed to ensuring that every order is ready for dispatch at the earliest.

3. Delivery Initiation:

The delivery process will be initiated at most 2 days after receiving the order. This timeframe allows us to efficiently process and prepare the package for pickup by Shiprocket.

4. Third-Party Logistics (Shiprocket):

Shiprocket will handle the pickup and courier services for all orders placed on our platform. They are a trusted logistics partner known for their reliability and timely deliveries.

5. Estimated Delivery Time:

The estimated delivery time will vary based on the delivery address. Customers can expect to receive their orders within 3 to 10 days from the date of order confirmation. This time frame includes the processing time, transit time with Shiprocket, and any unforeseen delays that may occur during the delivery process.

6. Order Tracking:

Customers will receive a unique tracking number once their order has been dispatched. This tracking number can be used to monitor the status and location of the shipment in real-time on the Shiprocket website or through the [Your Online Store Name] tracking portal.

7. Communication:

Regular communication updates will be provided to customers via email or SMS, informing them of the order status, shipping details, and expected delivery date. In case of any delays or issues, customers will be promptly notified with relevant information.

8. Customer Support:

Our customer support team is available to assist customers with any inquiries or concerns regarding their orders. Customers can reach out through the Faasha.com website, email, or the provided contact number.

9. Conclusion:

We are dedicated to delivering a positive shopping experience for our customers. This delivery timeline document is designed to ensure transparency and set clear expectations regarding the order fulfillment process. We appreciate your trust in [Your Online Store Name] and look forward to serving you.

Thank you for choosing Faasha.com!